You know you need an automated call center solution for your business. Yet, it might be an expense you are not equipped to justify at this time. However, you know you must do better to satisfy your customer’s needs, and reduce the stress of your employees. Having any employee at random answer customer calls is not an efficient way to service your customers. On the other hand a call center hosted solution is a cost effective way to get your business into the twenty-first century.
Syntellect offers hosted call center solutions that will increase the productivity of your business, without any major expense in infrastructure, or increased system maintenance costs. Further, you can spread out the cost over time. You are also assured of a secure and dedicated environment and Syntellect provides constant monitoring and support for your hosted call center. You do not have to hire an IT staff just to support the call center, it is already provided, and state of the art technology is used. You can read more about recent advances in technology at tech writeups.
Syntellect houses their hosted call centers in an earthquake proofed environment, with multiple power generators connected to keep your call center going in the event of an emergency. In addition, you may use the telephone provider of your choice. This gives you the ability to control your costs. The off the shelf call center hosted solution equips your business with voice surveys, lead generation, information line, dealer locater, and express dial function.
While you can certainly use the Syntellect off site hosted solution, there are other hosted solutions worth considering. For example, you can have the call center hosted right on your property, or have a portion hosted on your premises, and the rest hosted off site. The choice is entirely yours, and is determined by your needs and budget. All of the systems are cost effective, and easy to deploy. All of Syntellect solutions of course utilize the most recent technology and their systems are secure. You can read tech writeups for up to date news on technology.
Finally, if you think your company cannot afford a modern call center, then you need to take a look at the call center hosted solutions offered by Syntellect. You can have the entire call center hosted off site, on your property, or combination of the two. You simply cannot wait any longer to satisfy your customers, because they demand that their issues be solved efficiently and fast. A hosted call center solution just makes sound business sense.